Holiday in Alanya, Turkey by air from Sofia – 9 nights

SUMMER 2027, FLIGHT PROGRAM FROM SOFIA TO ANTALYA

TERMS AND CONDITIONS FOR REGISTRATION AND PAYMENT UNDER THE CAMPAIGN "Pay a deposit of 30% upon registration pay up to 30 days before departure" for reservations made until 15.11.2026

1. Payments:
1.1 First deposit in the amount of 30% of the total price of the tourist package - upon registration.
1.2 Additional payment of the full amount up to 30 days before the date of travel.
1.3 Payment is made in EUR - in cash or by bank transfer.
1.4 In case of non-compliance with the payment deadlines described above, the Tour Operator has the right to terminate the contract for a tourist package and cancel the reservation made.

2. Cancellation periods:
2.1 The User has the right to terminate the contract for a tourist package at any time before the execution of this Agreement.
2.2 When the User/Traveler terminates the contract under clause 2.1, he/she shall owe a standard termination fee, calculated on the basis of the moment when the contract is terminated, as follows:

• If the termination is made up to 30 days before the departure date, the termination fee is €40 per person.
• For each change after the initial registration, a fee of 40 euros per person is charged and the price of the package is recalculated according to the current prices and conditions at the time of the change.
• in case of cancellation of travel for less than 30 days before the date of departure, the terms of the Tourist Package Contract apply.
• The tour operator strongly recommends its customers to take out "Trip Cancellation" insurance.

CONDITIONS FOR REGISTRATION AND PAYMENT AT PRICES INCLUDING DISCOUNTS FOR HOTEL ACCOMMODATION, PROMOTIONS AND LAST-MINUTE OFFERS:

• Hotel accommodation discounts, promotions and last-minute offers are valid upon booking and payment made within the dates, terms and conditions announced for each hotel.

CONDITIONS AND PROCEDURE FOR MISSING, DELAYED OR DAMAGED BAGGAGE:

• In case your luggage does not arrive at the airport or arrives damaged, head to the Lost & Found counter where you can immediately fill in a PIR (Property Irregularity Report) protocol.
• Keep the boarding passes that you will receive when checking in the flight, as they are necessary for the processing of the protocol.
• After filling out the protocol, you need to contact the airline that operated the respective flight by submitting your claim through an online platform or on the official email of the respective airline
• Given the allowed hand luggage, we advise you to put clothes, belongings and essential medicines in it.
• The tour operator is not responsible for lost, delayed or damaged baggage, as it is transported and handled entirely by the respective airline and ground operator. The responsibility for such cases lies with the carrier, in accordance with the applicable international conventions and internal rules of the airline. All claims should be made directly to the carrier.

MINIMUM NUMBER OF PARTICIPANTS FOR THE TRIP: 100 people.

DEADLINE FOR NOTIFICATION IN CASE OF INSUFFICIENT NUMBER OF ENROLLED TOURISTS:

• 20 days before the start of the implementation of the tourist package - in case of trips lasting more than 6 days;
• 7 days before the start of the implementation of the tourist package - in case of trips lasting from 2 to 6 days;
• 48 hours before the start of the implementation of the tourist package - in case of trips lasting less than 2 days.

TRAVEL DOCUMENTS REQUIRED:

• Bulgarian citizens can travel to the Republic of Turkey with an international passport or ID card valid for a minimum of 150 days from the date of arrival in Turkey.
• With an indefinite ID card, if it was issued more than 10 years ago, a valid international passport is required.

VISA REGIME: 

• For citizens of the Republic of Bulgaria and EU Member States: there is no visa regime. 
• For third-country nationals, including those holding a residence permit in the Republic of Bulgaria, they should independently check the visa regime applicable to them before the competent authorities of the country of destination.

FUEL FEE: Due to the constantly changing fuel prices, airlines may charge the so-called. fuel surcharge. In this case, the actual value of the fuel surcharge, calculated according to a formula explained below, will be added to the price of the trip, and it is due for all bookings for the flights for which it is charged, regardless of when they are made. If there is such a change, information about its value is announced 20 days before the date of the respective flight and the information is transmitted to customers. Payment of the fuel surcharge is made up to 20 days before the date of departure, at the agency where the reservation was made /for bookings less than 20 days before the respective flight, the same announced fuel surcharge applies, if any/. The prices of air tickets in these offers are calculated at the following fuel prices per ton for 1 /one/ section – Sofia – 800 dollars per ton, Antalya – 800 dollars per ton and the exchange rate of euros to US dollars 1.00 to 1.00. The formula for calculating the net fuel surcharge is: ((X-Y) x Z) + ((X1-Y1) x Z1)/number of seats = NET FUEL SURCHARGE, where X is the current fuel price as of a given date /before or during the flight program/, Y is the above-described fuel price set out in the offers, and Z is the average fuel consumption in tons on the flight section Sofia - Antalya, and X1, Y1 and Z1 represent the same components described above, but on the flight section Antalya - Sofia.

TRIP CANCELLATION INSURANCE. It is concluded within 20 calendar days from the date of booking the tourist package, provided that the first payment under the contract has been made and only if there are at least 14 days left until the start date of the trip, starting from the day of conclusion of the insurance. The value of the "Trip Cancellation" insurance depends on the price of the purchased package, the age of the tourist and the cancellation period.

• General Terms and Conditions Trip Cancellation Insurance
• Travel Cancellation Insurance Rates 

CONSUMER RIGHTS:

• The User has the right to transfer the contract for a tourist package concluded by him/her to another person who meets all the requirements applicable to the concluded contract only after he/she has sent a written notice to the Tour Operator by e-mail address for correspondence or by a letter with acknowledgment of receipt received by the Tour Operator no later than 7 days before the start of the execution of the tourist package. The person transferring and the person to whom the contract for a tourist package is transferred are jointly and severally liable for payment of the remaining part of the contract amount, if any, and of all additional fees, levies or other additional costs arising from the transfer. The Tour Operator informs the person transferring the tourist package about its actual costs in connection with the transfer, according to the current prices and conditions at the time of the change.
• The reservation is considered valid only if it is confirmed by the Tour Operator within 48 hours. If the initially requested hotel is not confirmed, the Tour Operator may offer the User other accommodation options. In case the User does not accept the other options, he has the right to demand a refund of the deposit paid.

GENERAL CONDITIONS:

• The medical insurance for the tourist packages is provided by Allianz Bulgaria Insurance Company. According to the General Terms and Conditions of the Travel Assistance Insurance, if medical assistance is necessary, within 24 hours after the occurrence of the event, the Insured person or through a medical or other person authorized by him/her, is obliged to immediately contact the Assistance company at tel. +359 2 950 38 50, e-mail: assistance.at@allianz.com and submit the necessary information in Bulgarian or English. In the event that the Insured fails to fulfill this obligation and does not notify the Assistance Company, while independently or through another person organizes the provision of medical care, upon filing a claim against the Insurer after returning to Bulgaria, the Insurer has the right to refuse to pay or partially recognize for payment any costs in connection with the event and the assistance provided.
• Prices with discounts included for hotel accommodation are valid only for a reservation made and paid under the terms and conditions announced for each hotel.
• For accommodation in triple (TRPL) or double rooms with an extra bed (DBL + ex. bed), 3 regular beds are not guaranteed.
• When accommodating 2 adults with 1 or 2 children (DBL + 1 chd; DBL + 2 chd), the third and fourth beds are always additional, extendable type.
• Rooms with sea views are guaranteed only in hotels where there is an announcement surcharge for this type of room.
• PROMO and ECONOMY rooms are at a lower price. They are smaller in size than the standard rooms, with a final location on the territory of the hotel, on the ground floor, without a balcony or terrace, with a small bathroom and various furniture.
• CHILD FRIENDLY rooms have a lower price for accommodating 2 adults and 2 children. They are smaller than the standard rooms, with a final location on the territory of the hotel, on the ground floor, without a balcony or terrace, with a small bathroom and various furniture.
• The tour operator does not guarantee accommodation in adjacent rooms for groups with more than one room, as this depends on availability and hotel policy.
• Check-in at the hotels is after 14:00 and check-out is in the time range from 11:00 to 12:00, unless otherwise specified at the hotel. On the day of arrival (before 14:00) and on the day of departure (after 11:00), hotel services are available for a fee, including food and drinks.
• The tour operator is not responsible for lost, stolen or forgotten luggage during the trip or stay at the respective hotel.
• Each hotel determines individually the prices and conditions for using the additional services on the territory of the hotel complex.
• All inclusive concepts; Ultra All incl; High class all incl, etc. are determined individually by each hotel and do not guarantee the availability of certain types of food, beverages and services.
• The hotel has the right to make changes to its concept without notifying the tour operator in advance of the imposed changes.
• The tour operator and local partners can provide assistance in case of need for medical assistance, but are not responsible for non-compliance with the general terms and conditions of the insurer by the user.
• Persons travelling with one parent or without parents present, in addition to an international passport, a notarized declaration from one or both parents and a birth certificate (original and copy).
• In case of mismatching surnames of children and parents, it is necessary to present to the border authorities a valid international passport and birth certificate of the children (original and copy).
• The prices in the offers provided are valid for Bulgarian citizens. Prices for foreign citizens are confirmed after an inquiry for the specific date of travel and hotel.
• Due to the dynamics of pricing, the prices of packages with discounts for hotel accommodation and promotional offers may be terminated or changed before the specified end date for registration.

The TO has concluded insurance "Liability of the Tour Operator", with policy No 13052610000420/16.06.2026 valid from 01.07.2026 - 30.06.2027 of INSURANCE COMPANY "LEV INS" AD - Sofia. Sofia, blvd. "Simeonovsko Shose" No 67A, UIC 121130788, tel +359 2/ 800 10 200.